terms & conditions

TERMS AND CONDITIONS - VERSION 17.11

ORDERING
See one of our trained Liaisons who can advise you on products and ideas. Alternatively, you can telephone or email an order through.
An order is only processed on receipt of a 50% deposit.

UPHOLSTERED FURNITURE TO ORDER
If you are selecting upholstered furniture please check carefully on how to order, read through the important delivery information, and
terms contained once an order has been placed. The upholstered products you order will be made in accordance with the instructions
and specifications you have discussed with us and are captured on the sales order. Details of your order should be checked by
yourself and confirmed as correct when your order is placed and signed for by you (We do not hold ourselves responsible for any
incorrect orders placed.)

ACCEPTANCE OF ORDER
Your order becomes binding as soon as we have received your deposit. Custom orders begin production immediately to your
specifications (colour, size, depth etc). They cannot be cancelled, changed, returned or refunded at any time.

METHODS OF PAYMENT
We accept credit and debit cards and EFT payments, NO CASH for security reasons. For furniture orders and upholstered pieces, a deposit of 50% is required for the production to commence. The balance must be made by the above payment methods before
delivery is made, with no exceptions. For all other products, payment must be made in full before leaving an SHF store. All delivery
charges must be paid in full prior to delivery. All invoices must be kept and store credits must be redeemed within 6 months of the
credit date received. The product remains the property of SHF until payment is made in full.

CANCELLATIONS, RETURNS & REFUNDS
We reserve the right to cancel an order. When returning a product you must provide proof of purchase. The product must be unused,
and in the condition you received it. The product may be exchanged for other items or a credit will be given as no refunds are given.
If you wish for us to collect the product, contact the store where you placed your order or made the purchase. We reserve the right
to charge you for this service, as this contributes towards the cost of administration and collection. Upholstered products or made to
order products cannot be returned after you have received them unless defective.

PROMOTIONS / SALES
All discount offers exclude “Promotional items” or “Sale items” unless otherwise specified. All pricing can be confirmed on the
business system. All sales stock are subject to being available while stocks last.

VOUCHER VALIDITY
• Valid only for the period as stipulated on the voucher
• Redeemable in-store only
• Only one voucher per person, per promotion allowed

DEFECTIVE PRODUCTS
In the unlikely event of a defective product, please contact the store where you purchased it within 24 hours of receiving the product.
Please discontinue the use of this product if you have identified a problem and phone the store where the order was placed for
necessary further steps. Defective products are replaced at the discretion of the company. Furniture that is refused because it does
not fit through an entryway will be refunded in merchandise or a store credit will be given. No refunds are given. Nothing in these
terms and conditions affects your statutory rights in the unlikely event that the goods do not meet a standard required by law.

DELIVERY
Some of our delivery vehicles are large - please check that they can gain access with the Liaison on doing your payment. Deliveries
requiring special arrangements can sometimes be made but will be an additional cost to you. Overseas deliveries can be arranged.
Please talk to a Liaison who will arrange for quotes etc. You may collect your own order from a store free of charge.
Delivery charges will be quoted to you when or soon after we receive your order. If you are not sure please ask a Liaison.
No deliveries are free. We cannot guarantee delivery to all countries or locations. Delivery charges are payable in full along with any
order deposit at the time of placing your order and are per delivery. Specific delivery times cannot be made or agreed to at the time
of order and SHF does not deliver on weekends and public holidays. We do not offer storage facilities and therefore reserve the right
to charge you for storage costs, if you are unable to accept your delivery (See Storage). On delivery, a two or three person crew will
arrive, and deliver to the room of your choice, provided there is safe or acceptable access. Please assist us by clearing pathways
and removing ornaments etc that might get in the way. We are not responsible for any form of breakage or damage. Packaging is
normally removed and taken away unless you request us not to do so. A limited assembly service is available for certain products and
we may charge you for this service. This must be arranged when the delivery is booked (Please speak to a Liaison). A delivery crew
will not attempt delivery where damages may occur, neither will they remove doors or windows, or reconnect electrical equipment. An
adult must be available to sign and acknowledge receipt of the product, and that it is in a satisfactory condition.

STORAGE
If on completion of your order you are not able to receive it, SHF cannot store it. SHF will not be held responsible for loss or damage
to your furniture while in our care after the completion date and you have been notified of required collection or delivery and unable to
receive the goods. If, after 14 days of completion of your order it has not been collected or delivered, a fee of the greater of R150 per
day or 10% of the order value will be charged to your account. These storage fees must be paid in full prior to the delivery or release of the
product.

UPHOLSTERED FURNITURE WARRANTY
The frame construction and craftsmanship carry a 2-year warranty on defective workmanship. A warranty is not offered on leather
or fabric as these are subject to wear and tear and beyond SHF control. The following may occur in leather products; Dye lots may
vary, colour variations may occur when making the product as this is natural full grain leather and no two hides will ever be identical,
Marks, ticks, scratches, stretch marks, brand marks and scuff marks are characteristics of natural full-grain leather which are often
visible and are not considered defects.

TIMBER WARRANTY
Timber products carry a 1-year warranty on defective workmanship. Some products are made from reclaimed, recycled or salvaged
wood and will, therefore, have nicks, marks and imperfections. Some products may have nails, holes and metal visible and most often
handcrafted creating the character which is part of the look and is not defects or signs of damage or poor quality. Some products are
not sealed and therefore care needs to be taken during day to day use.

COLOUR DESCRIPTIONS & UNIQUE FEATURES
While every effort is made to ensure that the product you buy, including timber, fabric or leather corresponds as closely to the sample
shown in our stores or on our website, there may be a chance that they are not identical. We regret that no responsibility can be
accepted for variations which all add to the unique features of SHF products.

ERRORS
Every effort is made to ensure the information provided is correct. SHF cannot be held responsible for any form of misprint or defect.
Details of your order should be checked by yourself and confirmed as correct when your order is placed and signed for by you (We do
not hold ourselves responsible for any incorrect orders placed.)

GENERAL
Unless any applicable law prescribes otherwise, any agreement made with SHF to buy a product or a connected service shall be
governed by the law applicable to the jurisdiction in which an offer to buy a product is accepted.